Customers who are loyal and keep on doing repeat transactions are the core of the success of your business. In fact, businesses have a sixty to seventy percent chance of selling to a current customer, while they only have a five to twenty percent of selling to a new prospect. Although maintaining a good relationship with customers is not easy, it is still possible.
If done right, it can set you apart from your competitors. It can even help you beat them. This is why you need to find out how you can be in good standing with customers. You need to use strategies that will put you at the lead. So how can you build a good relationship with your customers?
Blogging for Better Customer Relations
First of all, you need to know and give them what they want. You can do this by connecting with them via social media. There are plenty of options, including Facebook, Twitter, Instagram, and blogs. Blogging is a great way to publish content and interact with customers at the same time. Through blogging, you can upload articles, videos, audio files, and images related to your business. Do not forget to enable comments, so your customers can give you their feedback.
Blogging is an excellent way to connect with customers from anywhere in the world. As long as they have an Internet connection, they can view your blog and contact you. Likewise, you can respond to them anytime you can. It is also very convenient since they no longer have to drop by your business physically. They can ask questions and get answers virtually. This saves both of you a lot of time, energy, and money. [Read more…] about How to Build Good Relationships with Customers